LEGAL
Commercial Transactions Act Notice
Last updated 2026-09-05
The following is published under Article 11 of the Japanese Act on Specified Commercial Transactions (Act No. 57 of 1976).
Seller
- Seller
- Packet Pilot LLC (Packet Pilot合同会社)
- Managing officer
- Kiyotaka Tanaka
- Address
- Disclosed without delay on request.
- Telephone
- Disclosed without delay on request.
- product.support@packet-pilot.net
- Website
- https://packet-pilot.net
We will disclose the address and telephone number without delay if you request them at the email address above.
Price and additional costs
- Price
- The price of each plan is shown on the sign-up screen, inclusive of Japanese consumption tax. The Service is currently being prepared for launch, so pricing is not yet published. It will be published on this page and on the sign-up screen at launch.
- Costs besides the price
- Internet connection and communication charges, and any other cost of the connectivity needed to use the Service, are borne by the customer.
Payment method and timing
- Payment method
- Credit card only.
- Payment timing
- The first charge is taken at sign-up. Thereafter the charge is taken automatically on each renewal date.
- If a charge fails
- If a renewal charge fails, you may continue to use the Service until the end of the period already paid for (paid_until). If that date passes without the next payment being confirmed, we stop new issuance.
Delivery of the service
- Availability
- The Service is available immediately once payment completes.
- Upgrades
- Take effect immediately. The quota is increased once payment of the difference succeeds.
- Downgrades
- Take effect on the next renewal date. The difference is not refunded.
Cancellation and returns
- Returns and refunds
- The Service is a digital service, so returns and refunds are not accepted.
- Cancellation
- If you cancel, the contract ends at the end of the period already paid for. No refund is given.
- Withdrawing a cancellation
- A cancellation may be withdrawn at any time up to the end of the period already paid for.
- Verification after cancellation
- Certificates and timestamps already issued remain verifiable after cancellation.
System requirements
An internet connection is required to use the Service. Per-product requirements are stated on each product page.