PPacket Pilot← Packet Pilot
LEGAL

Commercial Transactions Act Notice

Last updated 2026-09-05

The following is published under Article 11 of the Japanese Act on Specified Commercial Transactions (Act No. 57 of 1976).

Seller

Seller
Packet Pilot LLC (Packet Pilot合同会社)
Managing officer
Kiyotaka Tanaka
Address
Disclosed without delay on request.
Telephone
Disclosed without delay on request.
Email
product.support@packet-pilot.net
Website
https://packet-pilot.net

We will disclose the address and telephone number without delay if you request them at the email address above.

Price and additional costs

Price
The price of each plan is shown on the sign-up screen, inclusive of Japanese consumption tax. The Service is currently being prepared for launch, so pricing is not yet published. It will be published on this page and on the sign-up screen at launch.
Costs besides the price
Internet connection and communication charges, and any other cost of the connectivity needed to use the Service, are borne by the customer.

Payment method and timing

Payment method
Credit card only.
Payment timing
The first charge is taken at sign-up. Thereafter the charge is taken automatically on each renewal date.
If a charge fails
If a renewal charge fails, you may continue to use the Service until the end of the period already paid for (paid_until). If that date passes without the next payment being confirmed, we stop new issuance.

Delivery of the service

Availability
The Service is available immediately once payment completes.
Upgrades
Take effect immediately. The quota is increased once payment of the difference succeeds.
Downgrades
Take effect on the next renewal date. The difference is not refunded.

Cancellation and returns

Returns and refunds
The Service is a digital service, so returns and refunds are not accepted.
Cancellation
If you cancel, the contract ends at the end of the period already paid for. No refund is given.
Withdrawing a cancellation
A cancellation may be withdrawn at any time up to the end of the period already paid for.
Verification after cancellation
Certificates and timestamps already issued remain verifiable after cancellation.

System requirements

An internet connection is required to use the Service. Per-product requirements are stated on each product page.